Fix It Yourself: Troubleshooting

My site looks weird / something looks broken

Nine times out of ten, this is a caching issue. There are two types of cache to clear:

Clearing Your Browser Cache

Your browser saves old versions of your site to load it faster. Sometimes it shows you the old version instead of the current one.

• Chrome: Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac), select “Cached images and files,” and click “Clear data.”
• Safari: Go to Safari menu > Settings > Privacy > Manage Website Data > Remove All.
• Phone: Go to your browser’s Settings > Clear Browsing Data > Clear Cache. On iPhone Safari, go to Settings > Safari > Clear History and Website Data.

Clearing Your Website Cache (WordPress)

Your website also has its own cache, separate from your browser. To clear it:

1. Log in to your WordPress dashboard.
2. Look for Breeze in the black admin bar at the top of the screen.
3. Hover over Breeze and click Purge All Cache.

I can’t log in

1. Make sure you’re going to the right login page. Scroll to the bottom of your website and click Dealer Login.
2. Double-check your username. It’s usually dealer admin (with a space).
3. Try the password that was sent to you. Copy and paste it to avoid typos — watch out for extra spaces.
4. If you’ve forgotten your password, click “Lost your password?” on the login page and follow the instructions to reset it.

For the full login walkthrough, see How to Log In to Your Dealer Site.

I made a change and now something looks wrong

If you made a change to your inventory, contact info, or banners and something doesn’t look right, contact us and we’ll fix it for you. Let us know what you changed so we can restore it quickly.

My photos aren’t showing up

• Check the file size. Photos straight from a phone camera can be very large. If a photo is over 2 MB, it may not upload or may load very slowly. Try resizing it before uploading.
• Check the file format. WordPress supports JPG, PNG, and GIF files. If your photo is in HEIC format (common on iPhones), convert it to JPG first.
• Clear both caches. Sometimes photos are uploaded correctly but don’t appear due to caching. Clear your browser cache and your website cache (see above).

My site is completely down

• Check your internet connection. Try visiting another website like google.com. If that doesn’t load either, the problem is your internet, not your site.
• Try a different device or network. Open your site on your phone using cellular data (not Wi-Fi). If it loads there, your Wi-Fi network may be having issues.
• Wait 5 minutes and try again. Brief outages happen occasionally due to server maintenance or high traffic. They usually resolve quickly.

If your site is still down after checking all three, contact us immediately and we’ll investigate.

I got a “Not Secure” warning

This means your site’s SSL certificate may have expired or isn’t installed correctly. The SSL certificate is what makes your site show https:// instead of http:// and displays the padlock icon in the browser.

This is not something you can fix yourself. Contact us and we’ll renew or reinstall your SSL certificate. This is usually resolved within a few hours.

Before You Contact Us: Quick Checklist

Run through these before reaching out — they fix most issues:

• ☐ Cleared your browser cache
• ☐ Cleared your website cache (Breeze > Purge All Cache)
• ☐ Tried a different browser or device
• ☐ Checked that your internet connection is working
• ☐ Waited 5 minutes and tried again

If none of these solve the problem, submit a support request and include what you’ve already tried. This helps us diagnose the issue faster.